Important: Urban Repair Pros is a request coordination platform. We do not directly perform home repair services, employ contractors, or guarantee service outcomes. Please read these terms carefully before submitting a request.
These Terms of Service ("Terms") govern your access to and use of the Urban Repair Pros website and request platform located at urbanrepairpros.com. By accessing or using our platform, you agree to be bound by these Terms.
1. Nature of the Platform
Urban Repair Pros operates as a request-based coordination and connection platform. Our role is to receive, review, and route home repair and maintenance requests submitted by users. We are not a home repair contractor, plumber, electrician, HVAC technician, or any other type of direct service provider.
Any service professionals who may be involved in following up on or fulfilling a request are independent third parties and are not employees, agents, or representatives of Urban Repair Pros.
2. No Guarantee of Service Availability
Submitting a request through our platform does not guarantee that service will be available in your area, that a professional will contact you, or that your repair need will be addressed within any specific timeframe. We make no representations about the availability of services in any geographic region.
3. No Guarantee of Specific Outcomes
Urban Repair Pros does not guarantee any specific repair result, outcome, cost estimate, or professional recommendation. Information provided as part of the next-step guidance process is for general informational purposes only and does not constitute professional advice.
4. Independent Service Professionals
Any service professionals that may be connected through or introduced as a result of your request are independent contractors operating under their own licenses, insurance policies, and business practices. Urban Repair Pros is not responsible for:
- The quality or outcome of services performed by independent professionals
- Any representations made by third-party professionals
- Pricing, scheduling, or terms established between you and a professional
- Any damages, injuries, or losses resulting from work performed by a third party
We encourage users to independently verify the credentials, licensing, and insurance of any professional before allowing them to perform work.
5. User Responsibilities
By submitting a request through our platform, you agree to:
- Provide accurate and truthful information in your submission
- Use the platform only for lawful home repair and maintenance requests
- Not submit requests on behalf of others without their knowledge or consent
- Not attempt to misuse, abuse, or circumvent the platform's intended purpose
- Not submit fraudulent, misleading, or harmful content
6. Limitation of Liability
To the fullest extent permitted by applicable law, Urban Repair Pros and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:
- Any failure to connect you with a service professional
- Any damages resulting from services performed by third-party professionals
- Any reliance on information provided through the platform
- Any delays, service interruptions, or technical issues with the platform
Our total liability, if any, shall not exceed the amount you paid to use the platform (which, for the free request submission service, is zero).
7. Disclaimer of Warranties
The Urban Repair Pros platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or that any particular request will result in a connection with a service professional.
8. Third-Party Content and Links
Our platform may contain links to or references to third-party websites, services, or resources. We are not responsible for the content, accuracy, or practices of any third-party sites, and a link does not constitute an endorsement.
9. Modifications to the Platform or Terms
We reserve the right to modify these Terms at any time. Changes will be indicated by an updated "Last updated" date at the top of this page. Continued use of the platform after changes are posted constitutes your acceptance of the revised Terms. We also reserve the right to modify, suspend, or discontinue the platform or any portion of it at any time without notice.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from your use of the platform shall be subject to the jurisdiction of courts in the applicable U.S. jurisdiction.
11. Contact
If you have questions about these Terms, please contact us using the contact form on our website. We do not accept legal inquiries by phone or physical mail.