This Privacy Policy explains how Urban Repair Pros ("we," "us," or "our") collects, uses, and handles information submitted through our website at urbanrepairpros.com. By using our platform and submitting a request, you agree to the practices described in this policy.
Information We Collect
When you submit a repair or maintenance request through our platform, we may collect the following information:
- First and last name
- Email address
- ZIP code or general location information
- Service category selected
- Description of your repair or maintenance issue
- Any additional details you provide voluntarily
We may also collect general website usage data, including pages visited, time on site, browser type, and device information through standard analytics tools. This information does not directly identify you.
How We Use Your Information
The information submitted through request forms may be used to:
- Review and process your repair or maintenance request
- Provide next-step guidance based on your submission
- Connect your request with potentially relevant service professionals in your area
- Respond to questions or inquiries submitted through our contact form
- Improve the functionality and content of our platform
We do not sell your personal information to third parties for marketing purposes.
Request Routing and Third Parties
Urban Repair Pros operates as a request coordination platform. In connection with your submitted request, we may share relevant details with independent service professionals or partner networks in order to facilitate next steps. Any such professionals operate independently and are not employees of Urban Repair Pros.
If your request is routed to or shared with a third-party professional or network, that party's own privacy practices will govern how they handle your information from that point forward.
Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is aggregated and does not identify individual users. You may adjust your browser settings to refuse cookies, though some site features may not function as intended as a result.
Data Retention
We retain submitted request data for as long as reasonably necessary to fulfill the purposes described in this policy, or as required by applicable law. You may contact us to request deletion of your information by using the contact form on our website.
Data Security
We implement reasonable technical and administrative measures to protect information submitted through our platform. However, no data transmission over the internet can be guaranteed to be completely secure. By submitting a request, you acknowledge and accept this inherent risk.
Your Rights
Depending on your location and applicable law, you may have rights with respect to your personal information, including the right to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of certain data uses
To exercise any of these rights, please use the contact form on our website. We do not accept requests by phone or physical mail, as we do not operate a phone or mailing service.
Children's Privacy
Our platform is not directed at children under the age of 13, and we do not knowingly collect information from children. If you believe a child has submitted information through our site, please contact us using the form on our website so we can address it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or how your information is handled, please reach out using the contact form on our website.